Ordering & Terms

This page covers all the things you need to know about placing an order from my shop. Please have a look through and ensure that you are happy with the policies before placing an order. Please feel free to contact me using the form if you have any questions or concerns and I shall do my very best to answer them.

{ Payment }

All payments are securely processed through Paypal. You can pay for your order with your Paypal account if you have one, or with a regular credit or debit card if not.

{ Delivery and Returns }

Detailed information on delivery can be found here and returns policies for different products can be found here.

{ General }

Patterns (both in digital form and those included in kits) are for personal use only, not for commercial use or resale. Feel free to use the patterns to make embroideries for yourself or as gifts for friends and family, but please do not copy, modify or sell on the patterns or any products made from them.

{ Digital Products }

Due to the nature and immediate delivery of PDF patterns please note that all sales are final and I am unable to issue refunds for any patterns purchased once the patterns have been downloaded. Please contact me before you buy if you have any questions.

{ About PDF Patterns }

PDF patterns are digital files which you can print out yourself or work from on screen. These patterns are automatically delivered to your email address as soon as you complete the checkout process, so you can start stitching right away*. If you order a PDF pattern you will not receive anything in the post; it is all delivered digitally.

To open the PDF files on your computer you will need to have Adobe PDF Reader installed. Most computers come with this as standard, but if you don't have it you can download it for free here. The delivery email explains how to download your files and once you have saved them to your computer you can access them as many times as you wish.

*PDFs are delivered manually to EU customers outside of the UK and delivery times can therefore vary - more information about this can be found here.

{ International Orders }

I am based in England and all prices shown are in British Pounds Sterling (GBP), however Paypal will automatically convert all payments into your national currency no matter where you are in the world. If you would like to get an idea of the cost of things in your own currency before you buy, please take a look at the Currency Converter.

Please note that whilst you can shop from anywhere in the world, all products and content are subject to British law. I will happily post products to anywhere, but please be aware that if you are outside of the UK you are liable for any additional taxes or duties etc. that your customs department may choose to impose.